Every item at HQSweater is made to order. Your Christmas sweater design, custom logo, or personalized details are printed and finished on the garment only after you place your order, whether you order a single ugly Christmas sweater or a bulk run for your whole team. This Shipping Policy explains how long it takes to make and deliver your order, how shipping rates work, how to track your package, and what to do if something goes wrong along the way. Please review the details below, especially if you need your order before a holiday or special event.
Because our products are made to order, your total delivery time includes three separate stages:
Total Delivery Time = Order Processing + Manufacturing + Shipping Time
| Stage | Estimated Time | What happens |
| Order Processing | Within 12 hours | We confirm payment, review your order details, and send it to production. |
| Manufacturing | 3-5 days | We print, quality check, and pack your order. |
| Standard Shipping (Free) | 7-10 days | The carrier (such as USPS, UPS, FedEx, or DHL) delivers the package to your door. |
| Expedited Shipping | 3-5 days | Faster delivery by the carrier, where available for your address. |
Order processing starts once your order has been placed and payment has been confirmed. Manufacturing begins right after processing, and shipping time starts once the package has been handed to the carrier.
| Product Category | Order Processing + Manufacturing | Shipping Time | Total Estimated Arrival |
| Christmas Sweaters & Sweatshirts (single orders: funny designs, personalized, custom logo) | Within 12 hours + 3-5 days | - Standard (Free): 7-10 days - Expedited: 3-5 days | - Standard: 10-15 days - Expedited: 6-10 days |
| Bulk & Custom Logo Orders (teams, companies, events) | 3-5 days after you approve the digital proof | - Standard (Free): 7-10 days - Expedited: 3-5 days | - Standard: 10-15 days after proof approval - Expedited: 6-10 days after proof approval |
Note: Business days are Monday through Friday, excluding weekends and US public holidays. Carriers do not deliver on public holidays, so packages in transit will resume moving on the next business day.
If a product page or checkout shows a different estimate for an item, that estimate applies. All delivery dates are estimates, not guarantees, and may take longer during Black Friday, Cyber Monday, and the weeks before Christmas. For US Christmas delivery, please order at least 4 weeks before December 25 with Standard Shipping (3 weeks with Express), and approve bulk or custom logo proofs at least 4 weeks ahead.
Standard Shipping is free on all US orders. US Expedited Shipping is $29 for the first item and $5 for each additional item. Shipping to Canada and the United Kingdom is $10.90 for the first item and $5.90 for each additional item; to the rest of the world it is $19.90 for the first item and $11.90 for each additional item. The exact shipping cost is always shown at checkout before you complete payment. For bulk orders, shipping is quoted together with your order so your team’s sweaters arrive in one consolidated delivery, or split to several addresses on request.
HQSweater ships worldwide. International orders take longer because of distance and customs clearance.
Customs inspections can add delays that are outside HQSweater's control. If a package is refused because the recipient does not pay customs charges, it will not be eligible for a refund or free reshipment.
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 1 - 3 business days after receiving this email for tracking information to appear on the carrier's website. If you do not see movement right away, the package is usually waiting for its first scan at a sorting facility.
If your tracking has not updated after 3 business days, check the tracking number directly on the carrier's website and then contact us with your order number and tracking number so we can look into it.
Because production often starts within hours of checkout, you have 5 hours after placing your order to request a change or cancellation. Within this window, we can update your shipping address, change the size, color, or design, add or remove items, or cancel the order for a full refund.
To request a change, email info@hqsweater.com as soon as possible with the subject line "MODIFY ORDER #[Order Number]" or "CANCEL ORDER #[Order Number]" and describe the change you need. Our team will confirm whether the request was successful. If you placed two separate orders close together (for example, an extra sweater for a colleague), let us know within the same window and we will try to combine them into one shipment. After 5 hours, changes or cancellations are not guaranteed, as your order may already be in production.
Please double-check your shipping address before completing checkout, including your apartment or unit number, city, state, and ZIP or postal code. HQSweater is not responsible for packages that are delayed, lost, or returned because of an incomplete or incorrect address provided by the customer.
If a package is returned to us because of an address error, a refused delivery, or an unclaimed shipment, we can reship it once you confirm the correct address and pay the new shipping cost.
If you order several items (for example, matching sweaters for the family or a sweater plus a hoodie), they may be produced at different facilities and arrive in separate packages on different days. You will receive a tracking number for each package. Receiving part of your order first does not mean the remaining items are missing, so please check all shipping confirmation emails before contacting us.
HQSweater makes custom logo Christmas sweaters for companies, teams, clubs, schools, and events, with no minimum order quantity. Bulk orders follow the same made-to-order process as single orders, with a few extra steps:
Because bulk orders are often tied to a holiday party or company event, please share your event date when you request a quote. For Christmas delivery within the US, we recommend approving your proof at least 4 weeks before the date you need the sweaters. To request a bulk quote, email info@hqsweater.com with your logo, approximate quantity, size breakdown, and event date.
We do our best to process, manufacture, and ship every order within the times above, but delays can happen because of severe weather, holiday shipping volume, carrier disruptions, customs clearance, or other events outside our control. If your tracking continues to update, your package is still on the way. If your tracking shows no movement for an unusually long time, contact us and we will check with the carrier.
If your tracking shows "Delivered" but you cannot find your package, please:
If the package still cannot be found, email us with your order number and tracking number. If a package is confirmed lost in transit (for example, tracking shows no movement well beyond the estimated delivery times in this policy), we will send a free replacement or issue a refund as described in our Return & Refund Policy. Packages lost because of an incorrect address provided by the customer are not covered.
If your sweater arrives damaged, please take clear photos of the product, the package, and the shipping label before discarding any packaging, and contact us within 30 days of delivery. You do not need to send the item back. Eligible claims will receive a free replacement or a refund under our Return & Refund Policy.
HQSweater may update this Shipping Policy when our carriers, production partners, shipping destinations, or delivery times change. The latest version will always be posted on this page with its revision date.
Last Updated: October 22, 2026
If you have questions about shipping rates, delivery times, tracking, or a package issue, please contact HQSweater and include your order number so we can help you faster.
HQSweater Website: https://hqsweater.com Email: info@hqsweater.com Phone: +1 (945) 300-5320 Address: 270 Trace Colony Park, Ste B, Ridgeland, MS 39157, United States